Shipping & Returns

Return & Exchange Policy

 

Not happy with what you ordered?

We are happy to refund the item/s (excluding shipping costs) if you are unhappy with the item for whatever reason within 30 days . Please return the item (in its original state) to us and we will refund you for the product once we have received it. Refunds will be done within 2-3 work days. The buyer is responsible for the cost of the return postage.

 

Please arrange for the parcel to be sent back, via a carrier of your choice. We recommend that a proof of postage is obtained, as Lowland Fiber Arts cannot be held responsible for any goods lost in transit. 

You received the wrong item?

Each of our orders are picked and shipped by hand. We take pride in our personal customer service but unfortunately mistakes do sometimes happen. Please accept our sincere apologies if we sent you the wrong item. We kindly ask you to return the product to us return slip will be provided and a pick-up moment will be made and we will ship the right product right away.

A general note :

Any item for return must be in completely new and sellable condition.  It must have the original tag and packaging.  It may not have been used in any way, or made into a ball from a skein.  Yarn that is re-skeined cannot be exchanged.  Yarn that has been in the presence of smoke cannot be exchanged. Yarn must be clean and in it's original condition. We do not accept order cancellations after having shipped your order. 

Shipping Policy

 

Free shipping worldwide applies to all orders 

 

We strive to deliver your purchased items as soon as possible. All orders are processed within 3-5 business days of the transaction being complete. This means within max 5 business days of the funds being received. 

 

All packages are sent with tracking. Packages that return to us as undeliverable by the carrier for incorrect address supplied can be re-posted . 

 

The package are send worldwide with one of our carriers DPD, DHL or PostNL

 

Please remember that we are a small business. Orders placed on the weekend or on Holidays may not be processed until the next business day, so plan for a few extra days in your delivery time.

©2020 Lowland Fiber Arts.