By accessing as well as ordering from Lowland Fiber Arts you agree to these terms and conditions. These terms and conditions apply to all agreements you reach with Lowland Fiber Arts. If you do not agree with them, you should not use and access this website.
We are human, we sometimes make mistakes. But when that happens we pledge to make it right in as short a time as possible. Together, we can make the process of buying online as personal an interaction as possible.
Please note that we have made every effort to render colours accurately. However, due to the display and colour capabilities of your computer monitor, the colour and/or representation might not be exactly the same as the actual item. We do not always take new photographs of hand dyed yarns, and color lots may vary, in some cases by a lot. If you are concerned about dyelot or matching, please contact us to discuss options. If you are buying hand dyed yarns for a big project, we always suggest getting more than enough yarn before you begin.
All prices on Lowland Fiber Arts are given in Euro and include VAT.Shipping costs are included in the price. All prices are subject to change without notice. For orders shipped outside of the EU, all import taxes are the responsibility of the customer and may be calculated as an additional charge upon arriving in your country.
Payment for orders must be made at the time the order is placed. If payment is not received, the order is not considered to be finalised and may not be able to be fulfilled. Please note that our system does not remove product from our inventory until it is paid for. This can result in the products you wanted being sold out once you return to pay for them.
This is especially important for limited kits and limited items. If your payment does not go through, it is not final and you might lose your kit or limited item. We reserve the right to cancel any unpaid orders not paid for 3 or more days. The longest we will hold an order that has not been paid is 1 week. After 1 weeks of non-payment, your order will be automatically cancelled.
Lowland Fiber Arts provides the following payment options.
If the item you have ordered is out of stock, we will notify you by email. You may choose a similar item, or ask for a refund. We will refund your payment within 10 days of being advised that the item has become unavailable.